Body Shop Estimator/Assistant - Automotive

Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our client's life needs.  We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.

Collision Center Estimator/Assistant – Auto Dealership Body Shop

Accuracy. Honesty. Attention to detail. If you have these qualities AND want to make a great living putting them to use, then our dealership has an opportunity for you. The body shop office assistant will report to the Body Shop Manager and is responsible to help and assist in all aspects of the body shop's daily workflow. Our goal is to always exceed expectations, and we need an assistant who feels the same way.

Prior experience as a Collision Center Estimator/Assistant is preferred or in a customer service role.

Job Responsibilities

• Check-in all vehicles upon arrival (with the customer when able).  Mark repair areas and pre-existing damage areas then photograph and create a file for each vehicle. If the owner is not present at check-in, we must email or fax the sheet to the owner.  “Windshield needs the following:   RO, Dates in/out, Insurance Company, all sublet items and/or special requests.”
• Send the vehicle back to the tech as soon as possible with a copy of the estimate. This is critical for cycle time management.
• Attend morning meetings, taking notes, to obtain updates for customers. This will also help you to know where all vehicles are in production at all times.
• Update all customers through phone calls or emails twice weekly. (Tuesdays and Thursdays) or when any change occurs with the repair plan. Note all communication on the back of the folder and what was discussed.
• Answer phones, schedule appointments, and order parts on the original estimate.  Note on the folder when parts are ordered.
• Greet all customers coming into the department and assess their needs.
• Fax completed supply order. Put the product in its place as soon as it arrives after checking the invoice for missing items. Document on spreadsheet and scan into a digital file.
• Take all invoices to the office daily and check the body shop mailbox.
• Communicate professionally with all technicians, adjusters, and internal departments
•  Provide the highest quality of customer service to our customers, adjusters, co-workers, and sublet providers.
• Maintain cleanliness of office and personal areas. Ensure there are no safety concerns.  Communicate all safety concerns to the manager.
• Wear proper safety equipment in the shop area.
• Call all Insurance Companies before completion of repair to verify deductible and where check(s) are going so we collect the proper amount. Note this on the folder.
• Before the vehicle's scheduled date, ensure all parts have arrived.
• When parts arrive, check off on sheet and arrange piles of parts. Put all return parts in a separate place for parts pick up.
• Track receivables on a spreadsheet and maintain good payment trails. Obtain copies of checks, receipts, and credit card transactions for each digital file.
• Open repair orders when a customer schedules and assist the customer with any rental needs.

Qualifications and Professional Attributes

• Demonstrated ability to work professionally and courteously with customers
• A people-focused mindset and a passion for providing great customer service
• Proficiency with multiline phone systems and computers
• Ability to work in a fast-paced work environment
• Strong organizational and time management skills
• Professional appearance and strong work ethic
• Must be able to communicate clearly and effectively in English
• Drive and ability to learn all aspects of the industry, including an introduction to estimating procedures.
• Ability to read and comprehend instructions, following through on all responsibilities.
• Valid Driver’s License and maintains a clean driving record.
• Attend and complete all classes and/or tests to be in full compliance with all regulations.

Education and/or Experience

High school diploma or GED; Collision Center experience is a plus.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies. 

Benefits

Benefits include competitive compensation packages, career growth opportunities, 401k, health insurance, employer-paid short-term disability, and employer-paid life insurance and paid vacation. Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.