Vehicle Exchange Specialist

Vehicle Exchange Specialist - Younger Auto Group

A Vehicle Exchange Specialist acts as a crucial link between the service and sales departments, concentrating on engaging with service customers to evaluate their current vehicle needs. By presenting tailored trade-in opportunities to the customer, this role drives customer satisfaction while generating sales leads from established customer relationships. 

This role involves: 

• Strong Positive Customer Interactions: Engaging with customers to explain the appraisal process and answer any questions. 

• Appraisal Management: Coordinating the appraisal and presenting an offer to the customer. 

• Maintaining records of appraisals and completing all necessary paperwork through the application. 

• Communication: Liaison between customers, appraisers, and other departments to facilitate smooth operations. Meeting customer needs and requests to ensure the highest level of customer service. 

This position requires strong organizational skills, excellent customer service abilities, and a good understanding of vehicle appraisal processes.  

Essential Duties & Job Description: 

• Work with service advisors in the service drive/lane regarding opportunities and customers open to an appraisal of their pre-owned car that requires repair. 

• Completing appraisals on vehicles in for repair promptly and professionally, delivering the appraisal presentation to the customer. 

• Reviewing appraisals for accuracy and compliance with regulatory standards. 

• Reviewing shop repair estimates and presenting a fair appraisal to the customer 

• Maintaining accurate and up-to-date records of appraisals, appraisal orders, and other relevant data 

• Ensuring that all appraisals adhere to the company’s policies and procedures as well as applicable laws and regulations 

• Providing updates and reports to management on the status of appraisals, working closely with the Used Car Manager to determine inventory thresholds and ideal cars to acquire for resale. 

• Handling customer service inquiries related to appraisals and conducting follow-ups with customers’ appraisals that were “near-miss” opportunities to acquire used cars. 

Qualifications:  

• High school diploma or the equivalent of a GED.  

• Ability to read and comprehend instructions and information.  

• Working knowledge of computers and proficient data entry skills 

• Broad knowledge of all types of vehicles 

• Professional personal appearance  

• Excellent communication, administrative, and managerial skills 

• Must have a valid driver’s license and have and maintain an acceptable, safe driving record. 

Working Conditions:

The Representative will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. S/he will spend time outdoors showing vehicles to prospective customers and be able to drive vehicles in traffic during test drives. Evening, holiday, and weekend work hours will be required.

Pay
The salary is $41,600, accompanied by a commission structure that is based upon the successful conversion of service customers to vehicle purchases.

Benefits:

Benefits include competitive compensation packages, career growth opportunities, 401k, health insurance, employer-paid short-term disability, and employer-paid life insurance and paid vacation. Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About Our Dealership

Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our clients' life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.