BDC Service Appointment Consultant

Service BDC Representative - Younger Auto Group

Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs.  We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.

Younger Rewards:

• A competitive salary
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• Health Ancillary Plans
• Health Savings Account
• Company-paid Life and AD&D
• 401K Retirement Savings Plan
• Vacation & Sick leave
• Discounts on vehicle purchases
• Advancement opportunities for high performers

Customer Service Professional

 Do you enjoy working in a team environment where everyone gets along and supports each other? Are you great at working unsupervised and motivating yourself to succeed? If so, you have found the right place.

 What you will be doing

• Respond to customer requests;
• Contact customers based on current marketing initiatives;
• Contact internet customers via email and phone to schedule a service appointment;
• Making outbound call, generate service appointments and log all customer comments;
• Reschedule no-show customer appointments;
• Schedule all future contact as needed;
• Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact;
• Schedule follow-up contact if no appointment is made.

Requirements 

• Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills;
• Able to sit and work at a computer keyboard for extended periods of time;
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer;
• Previous experience with phones or telemarketing experience highly preferable.