Volvo - Service Advisor

Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs.  We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.

Younger Rewards:

• A competitive salary
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• Health Ancillary Plans
• Health Savings Account
• Company-paid Life and AD&D
• 401K Retirement Savings Plan
• Vacation & Sick leave
• Discounts on vehicle purchases
• Advancement opportunities for high performers

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer-driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:

 Upselling additional services using low pressure, high integrity methods

• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Younger Requirements:

• Outstanding customer service skills
• A positive attitude
• Previous experience would be highly desirable for this position

If you’re looking for a rewarding career using your outstanding customer service skills, apply today.